Support
Contact us
Email support@peakapp.org — it goes to a person, not a ticket queue. Typical reply is one to two business days.
To get a useful answer on the first reply, include: your Peak username, your iPhone model and iOS version, the app version (Settings → About), and what you expected to happen versus what happened. A screenshot or screen recording is worth several paragraphs.
Billing & refunds
Cancel your subscription
- Open Settings on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Tap Peak, then Cancel Subscription.
Cancelling stops future charges. You keep Elite until the end of the period you already paid for. Deleting the app does not cancel a subscription — you must cancel through Settings or you will keep being billed.
Request a refund
All purchases go through Apple, so refunds are Apple's to give. Go to reportaproblem.apple.com, sign in with the Apple ID that made the purchase, find Peak, and choose "Request a refund." We cannot issue, reverse or speed up an App Store refund from our side.
If you have a statutory refund right where you live (for example the EU/UK cooling-off right, or Australian Consumer Law), email us and we will help you exercise it.
"I paid but Elite isn't unlocked"
- Make sure you're signed in to Peak with the same account you used when you purchased.
- Check you're on the same Apple ID that made the purchase.
- In Peak, open Settings → Restore Purchases.
- Force-quit the app and reopen it.
Still locked? Email us with your username and the date of purchase and we'll fix it.
Prices
Elite is $9.99/month or $59.99/year in the US. Prices differ by region; the price shown at checkout is authoritative. Full terms are in section 6 of the Terms.
Account & sign-in
- Forgot your password? Use "Forgot password" on the sign-in screen; the reset link goes to the email on your account.
- Not receiving the email? Check spam, and confirm you're using the address you signed up with. Some corporate mail filters block reset links — try a personal address if you have one on the account.
- Change your username: Settings → Profile.
- Data not syncing? Confirm you're signed in (Settings shows your email), that you have a network connection, and that you're on the latest version. Peak keeps a local copy, so nothing is lost while offline.
- Delete your account: see Delete your account.
Common fixes
| Symptom | Try this first |
|---|---|
| Streak looks wrong | Streaks roll over on your device's local date. Check your timezone in iPhone Settings, and confirm your completions are on the day you expect in History. |
| Coach isn't responding | Check your connection, then check whether you've hit the daily message cap — the coach says so explicitly. If it's neither, our AI provider may be having an outage. |
| Reminders not arriving | iPhone Settings → Notifications → Peak → Allow Notifications. Also check Focus modes and that Peak's own notification settings have the category enabled. |
| Friend can't find me | Usernames are exact. Send them yours from Settings → Profile rather than having them guess. |
| App crashes on launch | Update to the latest version, restart the phone, then reinstall. Your data lives in your account and returns when you sign back in — but do check you know your password before you delete the app. |
| Health data isn't marking things complete | iPhone Settings → Health → Data Access & Devices → Peak, and confirm the specific data types are enabled. |
Reporting a bug
Send us: what you did, what you expected, what actually happened, and whether it repeats. Add your app version, iOS version and iPhone model. A screen recording is the single most useful thing you can attach. If it involves a specific goal, task or date, name it so we can look at the right thing.
Feature requests
We read every one, and small-team roadmaps genuinely do move on a handful of emails. Tell us the problem you're trying to solve, not just the feature — the underlying problem often has a better solution than the one either of us thought of first. Android is currently the most requested item; say so if you want it, because that is how it gets prioritised.
Privacy requests
To access, correct, export or delete your data, email support@peakapp.org from your account's email address. We respond within 30 days. Deletion is also self-service in the app — see Delete your account. Details of what we hold and why: Privacy Policy.
Accessibility
Peak supports Dynamic Type, VoiceOver and Reduce Motion, and offers both a dark (obsidian) and light (porcelain) theme. If any part of the app is hard to use with assistive technology, please tell us specifically which screen and which setting — accessibility reports go to the front of the queue, and this website is built to the same standard.
Related: Terms of Use · Privacy Policy · AI Policy